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Refund Policy

Effective Date: October 1, 2023

At Studio Nova, we value our customers and strive to provide the best possible experience with our AI-powered video editing tools. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services.

1. Subscription-Based Services (via Patreon)

Studio Nova provides access to its video editing tools and code base through subscription services on Patreon. By subscribing, you agree to the terms of this refund policy.

  • Non-Refundable Payments: All subscription payments made through Patreon are non-refundable once access to the code base or tutorials has been granted. Given the digital nature of our products, refunds cannot be issued after the code base has been downloaded or accessed.

  • Canceling Subscriptions: You may cancel your Patreon subscription at any time. Cancellation will prevent future charges but will not result in a refund of previous payments. Access to Studio Nova services will continue for the duration of the current billing cycle.

2. Exceptional Circumstances

We understand that there may be exceptional situations where a refund is requested. Refunds will only be considered under the following circumstances:

  • Technical Issues: If you experience significant technical difficulties that prevent you from accessing or using the code base and the issue cannot be resolved with our support team, we may offer a refund at our discretion.

  • Duplicate Charges: In the event that you were accidentally charged more than once for the same subscription period, please contact us, and we will promptly investigate and refund the duplicate charge.

3. Requesting a Refund

If you believe you are entitled to a refund under the conditions mentioned above, please follow these steps:

  1. Contact Us: Reach out to us via [Insert Contact Information] or through our Patreon page. Please provide details about the issue and any relevant transaction information.

  2. Evaluation: We will review your refund request within 7 business days and may request additional information to verify your claim.

  3. Outcome: If your request is approved, a refund will be issued through the original payment method used. Refunds will typically take 5-10 business days to process.

4. No Refund for Changes to Service

Studio Nova may update or change its services from time to time. These changes will not affect our refund policy, and refunds will not be issued based on dissatisfaction with service updates, feature changes, or modifications.

5. Future Cloud-Based Services

As we transition to a cloud-based platform in the future, this refund policy will be updated to reflect any new payment models. Until that time, our current refund policy applies to all services provided.

6. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us via:

Email: support@studionova.ai
Patreon: Reach out to us through Patreon for direct assistance.

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